Customer service

Turn your existing customers into real drivers of growth.

With you, Kano designs customer service strategies that maximize satisfaction, operational efficiency and The growth income.

Make an appointment

Benefits & Convincing Results

Realize 100% of the potential of your existing customers

+17%

customer satisfaction

thanks to structured customer support and/or management
+20%

of customers treated per day

thanks to better allocation of resources and adapted tools
-50%

Onboarding time

thanks to smoother and better managed learning paths
+70%

expansion opportunities won

thanks to better detection of upsell signals
-15%

By churn

thanks to predictive management and targeted action plans
Already 50+ businesses
Accompanied

Our scope of action

At Kano, we support Customer Success departments and their five key pillars:

  • Onboarding
  • Support
  • Account Management
  • Professional Services
  • Customer Success.
A smooth journey both internally and on the customer side.

Structuring customer journeys

We help you design clear and managed journeys across the entire customer cycle:

  • Standardized and accelerated onboarding
  • Seamless handoffs between teams (Sales, CS, Support, AM)
  • Alignment of key moments with business and user goals

Optimizing solutions

We intervene to configure, rationalize or deploy the right tools and/or solutions for scaling up:

  • Implementation or redesign of solutions (Planhat, HubSpot, etc.)
  • Outsourcing CS activities and resources (OnePilot, etc.)
  • Synchronization with CRM, support and product analytics
  • Adoption, usage, and customer health dashboards

‍

An ecosystem combining quality and speed to maximize the customer experience.
From reactive management to predictive and proactive management.

Managing customer health and retention

We set up predictive monitoring systems and useful team rituals:

  • Definition of customer health indicators (CSAT, NPS, product usage, support alerts)
  • Monitoring satisfaction and weak signals
  • Value/risk/expansion oriented customer segmentation models
  • Automated action plans for at-risk accounts

CS Planning & Growth Strategy

We structure your organization and support you in your growth projections:

  • Sizing teams according to the customer portfolio, the Annual Contract Value (ACV), the load by segment, etc.
  • Definition of roles: CSM, TAM, AM, onboarding specialists, etc.
  • Structuring goals and engaging compensation models
  • CS/Sales sync on expansion highlights
A sustainable CS model, aligned with your margin, growth and loyalty challenges.
“Kano allowed us to industrialize our commercial machine without adding weight to our tools. Our teams have become much more autonomous.”
Thomas B.
Head of Revenue Operations
“Kano allowed us to industrialize our machine”
Thomas B.
Head of Revenue Operations
“Kano allowed us to industrialize our commercial machine without adding weight to our tools. Our teams have become much more autonomous.”
Thomas B.
Head of Revenue Operations
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FAQS

How long does your support last?

What if we are already working with an integrator or another firm/agency?

How do you adapt to our specific context?

From when can you intervene?

How do you measure your impact?

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Do you need to make your Customer Success organization a growth driver?

Let's talk about it now!

Make an appointment