Unleash the potential of your data, processes & tools

Kano, the agency that gives you control of your commercial and customer service operations.
From strategy to execution, we activate the right levers to accelerate your growth.

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Already 50+ B2B and B2C companies supported

Support aligned with your challenges in the field.

Each service is designed to meet the specific needs of your operational teams. We start from your professions to build tailor-made, useful and activatable interventions.

Commercial

Each service is specifically designed to accelerate the commercial efficiency of your teams. We rely on your challenges in the field to develop tailor-made, pragmatic and directly actionable interventions that generate concrete results on your sales performance.

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Customer service

We help customer service teams better manage the load, prioritize requests, and structure themselves around effective tools. Our approach aims to improve service quality while strengthening alignment with Sales and Product teams.

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Not sure where to start?

In 45 minutes, we identify your key issues and offer you a first direction.

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Reconstructing the virtuous circle between strategy and execution.

At Kano, we believe that data, processes and tools feed off each other. But in growing organizations, this cycle is often “broken” or under-effective.

The postulate

Data, processes and tools feed each other

The observation

The cycle is often broken or misaligned.

Consequences

Decisions, tools and processes lose impact.

Our offer

We synchronize data, tools and process to restart the cycle.

Levers that can be activated according to your maturity and your goals.

We structure each mission around one or more areas of intervention.

Every mission starts with an analysis phase. We conduct in-depth audits of your tools, processes and data to identify points of friction and build a clear, prioritized and actionable alignment roadmap in the short term.

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We redesign your workflows to make them more fluid, documented and adoptable by your teams. This involves clarifying roles, structuring rituals, and writing custom playbooks or SOPs.

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We implement or evolve your CRM tools (HubSpot, Salesforce, Zendesk...) so that they really support execution. Our approach combines technical performance, functional clarity and adoption by your users.

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We identify relevant use cases for integrating artificial intelligence into your operations. This includes automating repetitive tasks, decision support, or predictive analytics, with particular attention paid to data reliability and ownership by your teams.

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01.

Strategy & Diagnosis

First contact

02.

Process & Organization

First contact

We redesign your workflows to make them more fluid, documented and adoptable by your teams. This involves clarifying roles, structuring rituals, and writing custom playbooks or SOPs.

03.

CRM & Tech

First contact

04.

Variation

First contact

05.

First contact

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“We chose Kano for two reasons: their expertise on RevOps topics and the human quality of collaboration. From the start, we felt a real cultural fact.”

Maria Fossarello

VP Revenue Operations

“What really sets Kano apart are their atypical profiles and their very operational posture. They are not disconnected consultants, they speak the language of the field.”