Process & Organization

Structure your organization and processes for sustainable results

Kano designs organizational processes and frameworks that optimize customer journeys, cross-team collaboration, and task execution.

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Benefits & Convincing Results

Realize 100% of the potential of your existing customers

+23%

of converted opportunities

thanks to structured sales cycles and clear handoffs
+20%

operational efficiency

thanks to precise management rituals and proactive governance
+17%

customer satisfaction

thanks to a smooth and standardized customer journey
-30%

of inter-team friction

thanks to better formalization of roles and responsibilities
Already 50+ businesses
Accompanied

Our method or Perimeters of action

Governance & Rituals

We set up specific and action-oriented rituals for you:

  • Weekly forecast to anticipate results
  • Monthly and/or quarterly review to analyze and adjust your strategy
  • Regular health reviews to prevent customer risks and maximize retention.

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Proactive and agile governance to anticipate rather than suffer.
Effective and standardized practices for your teams.

Creation of business playbooks

We design practical and directly applicable methodologies:

  • Standard and customizable templates according to your challenges
  • Playbook or Scripts for qualification, sales, onboarding and loyalty
  • Precise methodological guides to ensure consistency of execution

Formalization of inter-team transfers (handoffs)

We clarify the key transitions between your teams to ensure a smooth customer journey:

  • Clear definition of responsibilities between Marketing, Sales, Onboarding and Customer Success
  • Explicit and measurable transition criteria
  • Optimized communication tools and processes
Eliminate silos and speed up operational cycles.
Control and optimize each key moment in your customer journey.

Sales cycle and customer cycle modeling

We clearly map each critical stage of your journey:

  • Definition of key steps (prospecting, closing, onboarding, expansion, renewal)
  • Explicit criteria for progression between stages
  • Specific action plans at each stage of the cycle

Team organization and business transformation plans

We support the effective reorganization of your teams according to your strategic objectives:

  • Assessment and optimization of commercial and customer structures
  • Business transformation plan (recruitments, evolutions, skills)
  • Change support for rapid and sustainable adoption
An organization aligned with your strategic priorities and able to adapt quickly.
“Kano allowed us to industrialize our commercial machine without adding weight to our tools. Our teams have become much more autonomous.”
Thomas B.
Head of Revenue Operations
“Kano allowed us to industrialize our machine”
Thomas B.
Head of Revenue Operations
“Kano allowed us to industrialize our commercial machine without adding weight to our tools. Our teams have become much more autonomous.”
Thomas B.
Head of Revenue Operations
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FAQS

Why formalize handoffs?

What is the point of having playbooks?

How can governance rituals be optimized without adding weight?

Can an established organization be transformed quickly?

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Do you need to structure your organization?

Let's talk about it now!

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