The Kano Story
Kano is a OPS agency, founded by 3 former directors of operations at PayFit (Grégoire Niclause, Baptiste Ragoin and Josselin Dugué).
We support B2B companies in the structuring of their operations, in order to meet 3 objectives: accelerate growth, improve operational efficiency, and optimize costs.
Grégoire Niclause
After studying economics at TSE, Grégoire began his career in world of finance (PE, VC).
His startup ops journey begins Papernest. It was in 2018 that he joined PayFit as a 2nd Sales Ops. He will take over the management of this team 2 years later, and until 2022
Grégoire is an expert in dirty jobs, as well as themes of strategy & data
Josselin Dugué
A graduate of the INSA Lyon engineering school, Josselin began his career in consulting at Wavestone
He joins PayFit in 2018 as the 1st Sales ops. 2 years later, he will launch the Customer Ops team within PayFit, which he will lead until 2O22
He will then lead the Customer Ops teams at Sunday, then the Ops department of Beamy
Josselin is an expert in Sales & Customer jobs, as well as themes of process & tools
Baptiste Ragoin
Baptiste studied at NEOMA BS, and started as a salesman at Bel
It will integrate PayFit in 2018 as an SDR, and his appetite for tools and processes will naturally lead him to evolve into Ops.
He will become the 3rd member of the ops team in 2019. He will lead all of the company's major Salesforce migration projects, and will lead the CRM team in 2020.
Baptiste is an expert in CRM topics, and in particular of Salesforce
